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Shipping & Returns

INTERNATIONAL SHIPPING
We normally ship to the continental US and Canada.  If you'd like us to ship to another location, please contact us for a custom shipping quote.
800-717-3031 or salesandservice@sawdustcityllc.com.

 

GENERAL PRODUCT DESCRIPTION
Although we strive for perfection, occasionally a product may arrive with damage. Please note that our pieces are made from solid knotty pine, so please allow for slight imperfections - as wood is imperfect by its nature - but only adds to the character of the product. It is intended to have a rustic, old look and feel. Expect knots, variance in color, and natural cracks - as well as small edge “dents”.  Signs with damage to the face/lettering, and products with large chipped areas or damages from shipping are unacceptable and will be replaced immediately upon request. Replacements are put on high priority in order to get quality products to you.

RETURNS & REFUNDS
Please contact us immediately if there has been damage during shipping. Any and all damages must be reported within 5 DAYS of receiving item(s) to receive full credit or replacement. Damages will be assessed and picked up to replace if necessary.

If you are unsatisfied with your order for reasons other than manufacturing defects or shipping damages, you must notify us within 2 WEEKS of receiving item(s).  We will request that you ship it back to us via Fed Ex (most reliable) in original packaging; you will be credited for the product cost only when it arrives at our facility. We are not responsible for return shipping.

Returns should be addressed to:

SAWDUST CITY LLC
1422 PRAIRIE LANE
EAU CLAIRE, WI 54703


PHONE ORDERS - 800-717-3031
All online orders are processed through a secure connection.  However, if you do not feel comfortable placing your order online, we are more than happy to assist you over the phone. Call toll free 1-800-717-3031.

We accept Master Card, Visa, Discover, and also check or Money Orders.  We will start your order immediately upon receipt of payment. All orders generally ship within a week from receiving them, even custom orders!


SHIPPING TO A DIFFERENT ADDRESS
Please enter the billing address your credit card is affiliated with. You can specify a different shipping address during the checkout process.

We cannot ship to P.O. Box addresses. Please use physical street addresses only.


EMAIL SPECIALS
After placing your order, you may receive an email inviting you to join our email list. We keep our list private, for our use only, and you can unsubscribe easily if you wish.

Made from solid knotty pine -- please allow for slight imperfections as wood is imperfect by its nature, but only adds to the character of this great piece!  It is intended to have a rustic, old look and feel.